Datenschutzerklärung
Last updated: November 8, 2025
At Jaida, your trust means everything to us.
We believe in transparency and handle your personal information with the same care and intention we bring to every piece we create. This Privacy Policy explains how we collect, use, and protect your information when you visit Jaida.ca, make a purchase, or interact with us in any way.
This website is powered by Shopify, which helps us securely provide our services to you.
By using or accessing our store, you acknowledge and agree to the collection and use of your information as described below.
1. Information We Collect
We may collect personal information that identifies or can reasonably be linked to you.
This includes, where applicable:
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Contact details — such as your name, email address, phone number, and billing/shipping address
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Payment details — including credit or debit card information, payment confirmations, and transaction records (processed securely through Shopify)
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Account details — username, password, and preferences if you create an account
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Order history — items you purchase, return, or add to your wishlist
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Communications — messages or inquiries you send us (e.g., customer care emails)
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Device and usage information — such as your IP address, browser type, and interaction with our website
2. How We Collect Information
We may collect information:
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Directly from you — when you place an order, create an account, or contact us
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Automatically — through cookies or analytics when you browse Jaida.ca
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From service providers — such as Shopify, payment processors, and shipping carriers
3. How We Use Your Information
We use your information to:
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Provide and personalize our services — process your orders, payments, and returns
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Communicate with you — about your order status, updates, and inquiries
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Improve your experience — recommend products, remember preferences, and enhance website usability
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Send marketing and updates — only with your consent; you can unsubscribe at any time
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Ensure security and prevent fraud — protect your account and transactions
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Comply with legal obligations — where required by applicable laws and regulations
4. Sharing Your Information
We do not sell your personal information.
We may share limited data only with:
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Shopify, which hosts our website and manages transactions
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Payment processors, shipping partners, and service providers who support order fulfillment
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Legal authorities, if required to comply with applicable laws
All partners are bound by confidentiality and data protection agreements to safeguard your information.
5. Your Rights
As a Canadian customer, you are protected under PIPEDA (Personal Information Protection and Electronic Documents Act).
You have the right to:
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Access or request a copy of your personal information
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Request correction or deletion of inaccurate data
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Withdraw consent for marketing communications
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Ask how and why your data is collected
For U.S. customers
Depending on your state of residence (including states such as California), you may have rights under applicable U.S. privacy laws, including the right to:
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Request access to the personal information we collect about you
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Request correction or deletion of your personal data
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Opt out of marketing communications
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Request information about how your data is used or shared
We do not sell your personal information.
To exercise these rights, contact us anytime at customercare@jaida.ca.
6. Data Retention & Security
Your personal information is stored securely and retained only as long as necessary to fulfill the purposes described here.
We implement technical and administrative safeguards to protect your information, but please note that no online transmission is entirely risk-free.
7. Cookies & Analytics
Our site uses cookies to enhance your browsing experience, remember your preferences, and measure performance.
You may adjust your browser settings to disable cookies, though some features may not function as intended.
8. Shopify & Third-Party Services
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products.
Shopify collects and processes information on our behalf. To learn more about how Shopify handles your data, visit the Shopify Privacy Policy.
We may also link to third-party websites or social platforms. Once you leave Jaida.ca, please review those sites’ privacy policies — we are not responsible for their practices.
9. International Data Transfers
As Jaida.ca is powered by Shopify, your information may be processed in other countries where Shopify and its partners operate. These transfers comply with recognized privacy safeguards to ensure your data remains protected.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted here, with the new “Last updated” date shown above.
11. Contact Us
For questions about this Privacy Policy or to request access to your data, please contact us at: customercare@jaida.ca
✨ At Jaida, we honour your privacy with the same respect we bring to every detail — because your trust is part of what makes our brand truly beautiful.