FAQ – Versand, Rückgabe, Größen & Pflege | JAIDA

Everything you need to know before and after ordering from JAIDA. If you can't find what you're looking for, email customercare@jaida.ca.

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📦 Shipping

How quickly do you process orders?

Orders are typically processed the same business day or next business day, excluding weekends and holidays. Once your order ships, you'll receive a tracking link by email.

How long does delivery take?

Typical delivery is 2–3 business days in Canada, 3–6 business days in the United States, and 4–7 business days for Express International. Carrier and customs delays can occasionally extend these estimates.

Do you offer free shipping?

Yes. Canadian orders of $99 CAD or more receive free tracked shipping, and US orders of $75 USD or more receive free tracked shipping. Orders below those thresholds use the shipping rates shown at checkout.

Where do orders ship from?

Every JAIDA order is packed and shipped from Oakville, Ontario, Canada.

Do you ship to the United States?

Yes. We ship across the United States. Typical delivery is 3–6 business days. Any applicable US duties and taxes are calculated and collected at checkout.

Do you ship internationally?

Yes. We ship worldwide from Canada. Express International delivery is typically 4–7 business days. Customs duties or import taxes may apply depending on the destination and are the recipient's responsibility.

How do I track my order?

You'll receive a tracking link by email after dispatch. Tracking can take 24–48 hours to show its first carrier update. If your tracking looks unusual or your package seems delayed, email us with your order number.

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💕 Returns & Refunds

What is your return policy?

You have 30 days from delivery to request a return. Eligible items must be unworn, unused and unwashed, with tags attached, in original packaging and accompanied by proof of purchase.

How do I start a return?

Email customercare@jaida.ca with your order number and the item or items you'd like to return. Once approved, we'll email you a prepaid return label and instructions.

Is return shipping complimentary?

Yes. A prepaid return label is provided for eligible approved returns.

Do you offer exchanges?

We don't offer direct exchanges. The fastest option is to return the original item and place a new order for the item you want. If you're worried about stock selling out, email us and we'll do our best to help.

How long do refunds take?

Once your return is received and inspected, approved refunds are issued to the original payment method within up to 10 business days. Your bank may take additional time to post the refund.

What if my order arrives damaged, defective or incorrect?

Email customercare@jaida.ca as soon as possible with your order number and clear photos of the issue. We'll review it promptly and make it right.

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📏 Sizing & Fit

What size are JAIDA hijabs?

Our chiffon, satin and modal cotton hijabs measure 200 × 70 cm (approximately 79 × 27.5 inches), giving you generous length for multiple wraps and draping styles.

Are JAIDA hijabs see-through?

Modal cotton and satin provide substantial coverage on their own. Lightweight chiffon can have some translucency in a single layer, especially in pale shades, so layering or an underscarf is recommended when you want fuller opacity.

Do I need an underscarf?

It depends on the fabric and your styling preference. An underscarf can add grip, keep hair contained and provide extra coverage, especially under chiffon and satin.

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🧵 Fabric & Care

What fabrics do you offer?

JAIDA offers premium chiffon, satin and modal cotton hijabs, along with underscarves and styling accessories. Chiffon is lightweight with elegant drape, satin has a soft luminous finish, and modal cotton is breathable with natural grip for everyday wear.

How do I care for my JAIDA hijab?

For chiffon and satin, hand wash in cold water with a gentle detergent and lay flat to dry. Avoid wringing, bleach and tumble drying. Follow the care instructions provided with your specific item.

Do JAIDA chiffon hijabs slip?

JAIDA chiffon has a matte finish that offers more grip than very glossy chiffon. For additional hold, pair it with an underscarf and hijab magnets.

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🛒 Orders & Payment

What payment methods do you accept?

Available payment methods are shown securely at Shopify checkout and may include major credit cards and accelerated checkout options based on your device and market.

Can I change or cancel an order after placing it?

Because orders are processed quickly, contact us immediately at customercare@jaida.ca. If the order hasn't been dispatched, we'll do our best to help, but changes can't be guaranteed after processing begins.

Can I order a hijab as a gift?

Yes. JAIDA offers physical fashion products and an E-Gift Card, so the recipient can choose the fabric, print or accessory she prefers.

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About JAIDA

Where is JAIDA based?

JAIDA is a Canadian online apparel and accessories retailer based in Oakville, Ontario. We specialize in premium hijabs, scarves, underscarves, magnets and styling essentials. Every physical order is packed and shipped from Ontario.

Who is behind JAIDA?

JAIDA was founded by women with firsthand experience wearing and styling hijab. That experience informs our fabric selection, coverage, drape, fit and quality standards. Our primary business is ecommerce retail: we design and sell physical fashion products and accessories.

What kind of business is JAIDA?

JAIDA is an online fashion and apparel retailer. We sell physical consumer products for everyday wear, work, travel, events and special occasions. JAIDA sells physical fashion products and styling accessories through our online store.

What does “Where Art Meets Modesty” mean?

It reflects our approach to fashion design: art-inspired prints, refined colour palettes and premium fabrics combined with practical coverage, comfort and styling versatility.

How can I contact JAIDA?

Email customercare@jaida.ca or visit our Contact page. You can also find us on Instagram at @myjaida.