We’d love to hear from you
Every message is handled with the same care we put into every design
We'd love to hear from you. Whether you have a question about a print, need help with an order, or just want to say salam — we read every message ourselves and reply within 24 hours.
📬 Get in Touch
Email
customercare@jaida.ca
Response Time
Within 24 hours, Monday to Friday
Business Hours
Monday – Friday, 9:00 AM – 5:00 PM EST
Closed weekends and Canadian statutory holidays
Location
Oakville, Ontario, Canada
Online only — no physical storefront. Every order ships from our studio.
Instagram
@myjaida
Order Cutoff
Orders placed before 6:00 PM EST ship same-day from Ontario
💬 Before You Reach Out
Most questions are answered on our FAQ page — including shipping times, return policy, sizing, fabric care, and more.
Quick links
📦 Order Help
If you're emailing about a specific order, please include your order number — format: #1234 — and a quick description of what you need.
For the quickest response, email us directly at customercare@jaida.ca — or use the form below.